Linkriva is sold to businesses ("Customer Organisations") who use it to support their own end users.

• If you are an end user being supported, your organisation is normally the data controller and PAGA SOLUTION LTD acts as a data processor on their instructions. Contact your organisation first about your data; we will assist them.
• If you are a Customer Organisation (technician or administrator), PAGA SOLUTION LTD is the controller of your account data.

Account and pairing data — the email address and organisation you pair with; a device identifier and push-notification token so a technician can ring your device.

Support-session content — only during a session you accept — screen contents you choose to share, streamed live to your technician; microphone audio during a voice call; and (Android only) remote-control input performed by your technician, if you have explicitly enabled the accessibility service.

Communications — chat messages you exchange with support, and their delivery/read status.

Technical data — connection and diagnostic data needed to establish the call (network addresses, timestamps, error codes).

• We do not capture your screen, microphone or input outside an active support session that you have accepted.
• We do not run hidden background recording. Screen sharing requires the Android system consent dialog every session, and Android shows its own recording indicator throughout.
• We do not sell your personal data or use it for advertising or profiling.
• The accessibility service is used solely to deliver your technician's taps and swipes during a session. You can disable it at any time in Android Settings.

• Providing the support session you requested — performance of a contract.
• Screen sharing, microphone and remote control — your consent, given per session and withdrawable at any time.
• Security, abuse prevention and service integrity — legitimate interests.
• Accounting and legal obligations — legal obligation.

You may withdraw consent at any time by ending the session, revoking the Android permission, or unpairing the app.

• The technician handling your request, within your organisation.
• Infrastructure providers hosting the service (OVH, EU/UK data centres), as sub-processors under contract.
• Google (Firebase Cloud Messaging), to deliver incoming-call notifications. Only a device token and minimal call metadata are sent — never session content.
• Authorities, where we are legally required to disclose.

Our servers are located in the European Economic Area. Push notifications are delivered via Google, which may process the notification token outside the UK/EEA (including the United States). Such transfers rely on appropriate safeguards — UK adequacy regulations and/or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

• Live session media (screen, audio) is not stored. It is streamed in real time and never written to our servers.
• Session recordings are only created if a technician explicitly records, and are saved to that technician's own device — not to our servers.
• Chat messages, tickets and support records are retained while the organisation's account is active, and deleted on account termination or on a valid erasure request.
• Push tokens are removed automatically when the app is uninstalled or the token expires, or on unpairing.

Traffic is encrypted in transit (TLS for the API and portals; DTLS/SRTP for calls and screen sharing). Data is separated per organisation and enforced at the database level, so one organisation cannot access another's data. Access to support records is restricted to authorised personnel. We will notify you and the ICO of a personal-data breach where legally required.

Under UK GDPR you may request access, rectification, erasure, restriction, portability, and may object to processing. Where we act as a processor for your organisation, we will forward your request to them and support them in answering it.

Contact support@pagasolution.com. You may also complain to the Information Commissioner's Office (ICO), ico.org.uk, or your local supervisory authority.

Linkriva is a business support tool and is not directed to children. We do not knowingly collect data from children under 16.

We may update this policy. The "last updated" date will change, and material changes will be communicated through the app or to your organisation.

PAGA SOLUTION LTD
71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
support@pagasolution.com or support@linkriva.com